Frequently asked questions
Everything you need to know about the product and services. Can't find the answer you're looking for? Please chat with our friendly team.
Yes, your CredPal account is secured with bank-level encryption and multi-factor authentication to protect your personal and financial information.
During an active repayment of your Buy Now Pay Later, you would not be able to access another spending limit until the current repayment is successfully completed.
Your BVN is used to verify your identity and ensure secure account setup in compliance with banking regulations. It helps us protect your account from fraud.
Rewards points can be redeemed for discounts on purchases, cashback, or special offers from partner merchants. Check your rewards dashboard for available options.
CredPal's Buy Now Pay Later offers cashback rewards, early payment discounts, and access to exclusive deals from partner stores when you make timely payments.
No, there are no penalties for paying off your credit balance early. In fact, early payments can help improve your credit score and may qualify you for better rates.
You can pay your credit balance through the CredPal app using bank transfer, debit card, or automatic bank deductions. Payments can be made in installments or full.
CredPal's Buy Now Pay Later is a flexible payment solution that allows you to split your purchases into interest-free installments, making it easier to manage your finances.
CredPal is committed to protecting your privacy. We collect and use your information only as necessary to provide our services, comply with legal obligations, and improve your experience. Your data is encrypted and stored securely.
Benefits include interest-free installments, flexible payment options, no hidden fees, quick approval, and the ability to build your credit score while shopping.
CredPal offers interest-free installments with transparent pricing. There are no hidden fees when you make payments on time. Late payment fees may apply if payments are missed.
Simply download the CredPal app, browse our partner stores, add items to your cart, and select Buy Now Pay Later at checkout. The process is quick and seamless.
You can use Buy Now Pay Later at thousands of partner stores and merchants across various categories including fashion, electronics, home goods, and more.
Anyone who is 18 years or older, has a valid Nigerian bank account, and meets our credit assessment criteria can apply for Buy Now Pay Later.
Withdrawal fees depend on your account type and the withdrawal method. Some accounts offer free withdrawals, while others may have minimal fees. Check your account details for specific information.
The exchange rate is updated regularly based on market conditions. You can check the current rate in the CredPal app or on our website.
Yes, depending on your savings plan, you can withdraw your money at any time. Some plans may have specific terms, so check your account details for withdrawal conditions.
Yes, you can set multiple financial goals and track your progress for each one. This helps you save for different purposes simultaneously.
Private Challenges are personalized savings challenges that help you reach your financial goals faster. You can set custom amounts, frequencies, and timelines.
Credit Builder helps you build your credit score by reporting your payment history to credit bureaus. As you make timely payments, your credit score improves.